Refund policy

Refund Policy

Last Updated: July 10, 2026

At Sportevix™, operated by ZENITH GLOBAL TRADING LTD, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused and in the same condition as received.
Be returned in its original packaging.
Include proof of purchase.

How to Start a Return

To request a return, please contact our support team at:

support@sportevix.com

Please include:

Your order number
The reason for the return

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

The item arrived damaged.
The item was defective.
You received the wrong item.

Original shipping charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:

support@sportevix.com

Please include clear photos showing the issue.

After reviewing your request, we will arrange a replacement, exchange, or refund where appropriate.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Non-Returnable Items

Returns may be refused if the item:

Has been used.
Has been damaged due to misuse.
Is missing its original packaging.
Does not meet the eligibility requirements described in this policy, except where required by applicable law.